Are Mommy Necklaces for teething?
No. Our jewelry is not created with the intent of use as teething jewelry. While we appreciate that there is an option for teething jewelry on the market, this is not our philosophy at Mommy Necklaces. We're actually the opposite. We encourage you to deter this behavior by removing the necklace from your childs mouth, if they do start to chew on it. However, our beads are non-toxic and will not pass any harmful chemicals into a mouth that may momentarily mouth it. Most babies (ok, all babies?) go through a stage where they put everything in their mouths, regardless of its safety as a teether or not. Your child is free to touch and tug on your necklace without the concern of breakage or unknown toxins passing onto their itty bitty hands. There is also a satisfying sense of pride knowing your beads are 100% USA-made, completely nontoxic, and no cheap "fillers" were used in the production of the components around your necklace. Afterall, your necklace touches your skin for hours each day. Our focus is on using 'true' jewelry components paired with the durability to withstand motherhood and a functional style that makes sense and feels good too! As mothers, we give up so much of ourselves. While we're bound to find slobber or drool as an everyday part of our lives, it doesn't have to be on our jewelry too. "To be drooled over, not on." - We say!
What are your beads made out of and where do they come from?
Our beads are made from acrylic and they are manufactured 100% in the USA. Both our manufacturer and Mommy Necklaces participate in independent testing on the beads. Our manufacturer is a terrific, employee-owned company that is truly a gem, in more than one way. We are very proud to support and purchase from the amazing people who manufacturer our beads.
Is your cording strong enough to withstand a strong child?
Yes. Our cording has a 300 lb. break strength. No worries!
How often do your styles change?
Our styles change every six to seven months. If there is a collection you love, grab it while its here! You never know which collection may be going OOP (out of production) with our next seasonal design change.
Are the donuts removable?
Yes. Donut Add-Ons are intended for wear with Dangling Donut Strands. They are removable which (obviously) makes them interchangeable! If adding a donut pendant to your necklace is not your style or need, our Dangling Donut Strands look just as great without a donut. Remember, our donut pendants are not intended for teething.
How soon will my order ship?
Most orders ship within 3 business days. But, please allow up to 5 business days before your item(s) leaves Mommy Necklaces. This is especially true if you order a length alteration on your necklace.
How much is shipping?
We offer both USPS First Class and USPS Priority Mail services. You can calculate your shipping fees at check-out.
Do you ship internationally?
Yes. We ship worldwide. However, we do have a AUS/NZ distributor who can help you gets your hands on Mommy Necklaces much quicker (and with some great personal attention from the fabulous AUS/NS distributor Lee), if you live down under. Also, check out our list of retailers. If you do live outside the USA, you may find one within your country who can ship cheaper and quicker.
Where are you located?
We are located in Holland, Michigan USA.
Do you have a storefront?
No. We do not have a storefront, but we do have a design studio and office space. Unfortunately, we do not sell Mommy Necklaces at our office. You can purchase them locally (Holland, Michigan) at Tip Toes. We are exploring the option of hosting more frequent Open House events at our design studio and one-on-one (or four-on-one) customer consultations, so sign-up for our newsletters or follow us on Facebook, if you are located within a reasonable travel distance to Holland, MI.
How do I become an authorized retailer?
Please read and see here and then email wholesale@mommynecklaces.com. If you have additional questions, you may call us at (616) 834-3699.
Why are some lengths different - specifically in Collective Sets?
We bead according to bead count not bead size. Some beads mold slightly thicker and others slightly thinner depending on color. You may notice that crystal beads tend to be slightly smaller than their pearlized companions. Over the course of 30-or-so inches, this may make the strand slightly shorter than a strand of pearlized beads that is exactly the same shape.
Can I request a length not offered on the website in the comments section of my order?
No. Unfortunately, we have to balance standard choices and customized options. Because we are a hand-crafted product, we are able to offer you a few length choices on most necklaces. However, if we do not put a limit to our offerings there are too many choices (which can be overwhelming to the buyer) and too many alterations (which can delay and interrupt the production of Mommy Necklaces). It is important to us to allow options, but within a streamlined system that is also functional and allows for the timely production and delivery of our necklaces to everyone.
I've been a fan of Mommy Necklaces for awhile. Can I still order a MPA (mid-point adjustment)?
Yes. You may order a MPA on Dangling Donuts Strands. This will only remove the two small round beads at the mid-point and it will slightly reduce the overall length of your necklace by less than half an inch (about .45 to be exact). If you'd like an MPA, please make a note when you submit your order. There is no additional charge.
Can I request a custom design?
As the designer of Mommy Necklaces, Raelynn is the only one who handles custom request. However, as you can imagine, custom design can be time consuming, especially when we are handling a high order volume. For this reason, the ability to order a custom design will come and go from the MN website. If a custom slot is available the product Custom Mommy Necklace will show in stock. If all slots are full or Raelynn is simply too busy to handle any customs work, the product Custom Mommy Necklace will show as out of stock. To order, simply fill out the requested information regarding your color choices and length then proceed as you would with any website order. Custom work is an additional $18.00 (added to retail price). You will earn Reward Points for your purchase, but you may not use a gift card for a Custom Mommy Necklace. Custom work may take up to two weeks. You may request specific bead colors, color order, and any length youd desire, but ultimately, your custom creation must reflect the existing Mommy Necklaces design flow. Meaning, if you are ordering a Dangling Donut Strand, your custom necklace will be created in the general bead pattern of our other Dangling Donuts Strands, but within your color guidelines. Of course, since this is a custom creation and you are paying extra for design time, you may mention all your request when ordering and we will do our best to bridge your ideas to the Mommy Necklaces design framework. Custom work is non-refundable after youve received email notification that your order is in process. You will receive a picture to brag about your custom Mommy Necklace! ;)
My closure is so hard to open. How do I open it?
When undoing your break-away closure, break it apart. Do not pull your closure apart in a parallel direction. If you were wearing your necklace, the closure would break around your neck - not parallel to your neck. Our closures are not meant to be directly pulled apart. Instead, use one finger as leverage and break your closure apart (just like you would break a stick) by pushing downward with your opposite hand. Over time it is normal for your closure to loosen a little, but it should never be so loose it is an inconvenience to wear.
What cording are the bracelets stranded on and can I use them as an "extender"?
Bracelets are sturdy enough to withstand motherhood and are available in both 7" and 7.5". If you have a small wrist, it will wear loose. If you have a large wrist, it will fit more snug. Bracelets are stranded on the same cord and use the same closure as our necklaces. However, we don't generally recommend them for use as an extender (ie: snapping your bracelet to your necklace). This may loosen the length of your bracelet as it is stretched by your necklace and may interfere with the function of your closure over time."
My closure has a small gap in it. Is that normal?
Our closure was specifically designed to cause less strain on the hands of our designers. Because the male end of the clasp snaps together, it is normal to see a hairline gap in the closure. Your closure is not compromised or at risk of coming apart. This is normal.
How much slack is normal in a Mommy Necklace?
While there should not be a large (greater than .5 inch) gap that exposes the cord between your beads, having up to .5 inch in cording exposed is not a cause for concern. If you have more cording exposed than you are comfortable with, which may happen after your Mommy Necklace breaks in. You are always welcome to send it in for restringing, but certain fees will apply.
Are Mommy Necklaces guaranteed?
Your Mommy Necklace is guaranteed from breakage.
Necklaces purchased during 2010-2011 are still guaranteed and will be repaired using our original cotton cord and black closure. As stated in the 2010-2011 terms, the fee per necklace is $2.50 and shipping fees are the customer's responsiblity.
For 2012 and beyond, your initial purchase includes an insurance policy. With your purchase, you are guaranteed a break-free necklace for one-year. If it does break, you may send it back to Mommy Necklaces (shipping fees are your responsibility) with your proof of purchase (you may email a digital receipt from a retailer or write your order number from the Mommy Necklaces website). You must be able to document your proof-of-purchase. With so many Mommy Necklaces being produced for the world (who knew?!), it is the only way we can streamline and financially maintain this service. However, if you do not have proof-of-purchase, we will still restring and repair your necklace(s). When you need a necklace repaired or restrung, and you purchase it second-hand or do not have proof of purchase date, the following fees apply:
Restringing Fees
If purchased within one-year with proof of purchase: FREE per necklace
If purchased over one-year with proof of purchase: $2.50 per necklace
If purchased, at any time, from Mommy Necklaces, a retailer, or second-hand source without proof of purchase: $8.00 per necklace
Our insurance fees only cover the cost of the new cording, closure, and shipping. Once restrung, your Mommy Necklace is again guaranteed for one-year. These fees allow us to continually service and repair all Mommy Necklaces, regardless of where an when they were purchased.
Shipping fees to Mommy Necklaces are your responsibility. The fees above include return shipping (First Class) back to you. There are no additional or hidden fees to restring your necklace. There are no limitation to what can be restrung. However, you may not lengthen your necklace, but you may send in your necklace for shortening (not applicable to the one-year guarantee; paid restring only). We will not re-use leftover beads to make bracelets or earrings. We will not send leftover beads back to you.
How do I send in my necklace for repair or a restringing?
First, you must purchase a restringing. To do so, fill out all the requested information and proceed through our website - just as you would a typical order. You do not receive Reward Points for a restringing nor can you use a gift card to purchase one. You will also not be charged shipping for this purchase. Once submitted, your necklace is due to Mommy Necklaces within 14 business days. If we do not receive your necklace within this time-frame, your order will be cancelled and refunded. If something happens, please notify us that your necklace will be arriving after the 14-day mark and we will continue to hold your order.
Please ship your necklace in a padded envelope along with your restringing order number or print out to:
Mommy Necklaces LLC
12330 James St. Suite B30
Holland, MI 49424
Once your necklace is received, your order will be moved to processing (your order status is viewable when you are logged into your account on our website).
Can I have my pre-May 2012 Mommy Necklaces restrung with the new cording and closure?
No. We are unable to provide this service as it would literally mean restringing thousands upon thousands of necklaces. If your necklace is sent in for restringing for any reason, it will be restrung on the same cording it originally came on (the cording will be new) and with the same closure (or replaced with a new old-style black one).
Do you host trunk shows?
If you are interested in partnering with Mommy Necklace to host a trunk show, you must be either a retailer or other professional in a field (baby, motherhood, woman, jewelry) that pertains to our product. We do not host any private home showings or group parties. If you are a retailer or other professional, please contact us directly to further discuss the possibility of bringing Mommy Necklaces directly to your customers.
How do reward points work?
You receive 1 point for each dollar you spend.
Can I earn Reward Points when I purchase from an authorized retailer?
Yes. However, as of May 14th, 2012 all authorized retailer purchase will earn you half the purchase price in points. In other words, if you pay $26.00, you will earn 13 points. To redeem your purchase points, email a copy of your receipt to rewards@mommynecklaces.com and allow up to two weeks (longer if our website is closed) for them to be entered into your account.
How do I accumulate and redeem points?
To begin accumulating points, you need to have a registered account on our website. To view or redeem your reward points, simply log in to your account. Redeem your points at any of the levels specified below by logging in and clicking Redeem. While reward points are not transferable between accounts, they do not expire.
Purchases from authorized retailers are eligible for a 50% conversion into reward points. (E.g. If you paid $26 for a necklace, you may redeem 13 points).
Reward points may or may not be offered during our online sales. The terms of sale will state if purchases from a particular sale are eligible for points. Purchases made from a half-off or deal-of-the-day website are not eligible for any reward points.
To redeem points from an authorized retailer, please forward the electronic receipt to rewards@mommynecklaces.com, making sure to include your name. If you purchased from a brick-and-mortar store, you can mail a copy of the receipt to us, or you can scan the original receipt and send it to our rewards e-mail address. Please contact rewards@mommynecklaces.com with all questions or comments regarding reward points.
(effective May 21, 2012; posted May 11, 2012): While we've always been able to maintain a very lucrative rewards program, as of May 21, 2012 we must amend our system to reflect the follow point values. This is only for the overall success and sustainability of Mommy Necklaces.
POINTS / GIFT CARD / RETURN VALUE
150 pts = 22.50 Gift Card = 15% return
250 pts = 42.50 Gift Card = 17% return
350 pts = 70.00 Gift Card = 20% return
Are there any limitations as to how I may spend my reward points redeemed gift card?
Yes. You may not use a redeemed gift card on sale items or to restring a necklace.
Will my gift card expire?
No. As long as we're around (and isnt any other thought horrible?), you are able to use your gift card, regardless of purchase or redemption date.
I won a giveaway. Can I win again?
The MN giveaway clock resets every January and July, and previous winners become eligible to win again. For example, someone who wins in February will wait until July to become eligible again, but a lucky December winner is eligible as soon as January rolls in. Good luck!
If you have a FAQ you do not see here, Contact Us!
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