Terms and Conditions (updated May 2013)
Payment must be made in full before your order is completed and shipped. Mommy Necklaces, LLC. (MN) accepts all major credit cards and PayPal. Paypal.com is a free online service that allows you to pay using a credit card, debit card, or a bank account. Mommy Necklace gift cards may be redeemed on our website only; they are not transferable for use at other retailers that carry Mommy Necklaces. You may only use one MN Gift Card per transaction (or order).
Mommy Necklaces ships worldwide via USPS First Class Mail with Delivery Confirmation or Priority Mail with Delivery Confirmation. Shipping is calculated at check-out. Please allow approximately 3 to 5 business days after placing an order for it to be shipped. You will be notified via e-mail when your order ships; after this date, please allow First Class Mail 1 week for domestic delivery and 3-6 weeks for international delivery. Please allow Priority Mail 2-3 days for domestic delivery and 2 weeks for international delivery. Priority Mail is not a guaranteed form of delivery. If you package arrives later than the approximate time frame listed above, it is out of our control. We cannot offer a refund if your order does not arrive by the expected delivery date.
We guarantee your satisfaction with your purchase, and we want you to love your MommyNecklaces.com purchase. If, however, you are unhappy for any reason with your purchase, you may return a new necklace within 7 days of receipt for the full purchase price minus shipping.
If you purchase a custom donut and/or ring colors on a Locked Donut design, there is a 35% re-stocking fee. Since these necklaces are specifically made for you, we are unable to return them to stock.
If you purchase a custom color block, it is non-refundable and a final sale purchase.
If you purchase any earrings, they are non-refundable and a final sale purchase.
Excessive Return Policy (added May 28, 2013): If you return (for a refund) more than 6 items in one 6-month period (all at once or otherwise), every return (7th+ and on) that exceeds the 6th return will be charged a 25% re-stocking fee. If you are exchanging (ie: requesting store credit) you will be charged a 20% re-stocking fee. As much as we love offering free, no hassle, no-question returns, it is hard to continually accept returns from the same customer. So many items we produce are customized lengths (that may sit in stock for a long period once returned or never sell), involve administration time (to process, fulfill, and produce the order), and additional handling fees (envelope, ink, gas to post office, etc). To continue to offer such a vast selection of designs and lengths, this return limit is necessary. Thank you for your understanding!
To make a return, contact us within 7 days of receipt, confirmed via the Delivery Confirmation date on your package. Purchases may be returned within 7 days of receipt. We absolutely do NOT accept returns after 7 days. We strictly enforce this policy, and so it is important that you contact us via e-mail as soon as possible after receiving your order.
All necklaces, bracelets, and earrings must be returned unworn and undamaged, and in the original packaging. All returns are subject to the final sole discretion of MN, and we reserve the right to refuse to restock and refund items that we cannot regard as new.
Returns will be refunded at your purchase price, minus the shipping charge. Refunds are issued in the same manner as payment was made, via credit card, gift card, or Paypal payment. As of May 25, 2012, if you'd like to "exchange" your item(s), you will need to place a new order. By placing a new order, you may keep track of your "exchanges", have a valid proof of purchase (amending, editing, and commenting on existing orders is a time consuming process) and it allows for the better organization and functionality of MN. If you would rather not have a refund to your credit card, you may make a note when you contact us and let us know you prefer store credit and we are happy to do that for you. If you opt for store credit, your reward points will remain untouched and your store credit (gift card code) will not expire. If you opt for a refund, the appropriate reward point will be deducted from your account.
If you have a weak closure or one that doesn't properly 'snap', contact us within 7 days. We will not replace closures that are reported to us later than 7 days. After 7 days, the integrity of the closure is your responsibility. If you intend to give your purchase as a gift, inspect it as soon as you get it. Take it out of its pouch, check for any issues, and test the strength of the closure. If you have a previous purchase that needs a replacement closure for any reason, please purchase a restringing ($2.50 or $8.00 depending on proof of purchase).
To submit a return request, e-mail us at firstname.lastname@example.org, and we will reply as soon as possible. Any e-mails received during the weekend will be answered the following Monday. When submitting your request, include your name, address, order number, and the reason for return; please be sure to include this same information inside the return package. You are responsible for return shipping to MN; if you are exchanging your purchase, please request store credit instead of a refund. Alternatively, you may send in your package with a note requesting a refund or store credit too. You do not have to email us if your purchase is within the 7 day delivery-confirmed time frame.
Mommy Necklaces LLC
12330 James St. Suite B110
Special Purchase Returns
There are two exceptions to the return policy stated above:
1) Mommy Necklaces periodically offers specials or sales. We will indicate at the time of sale if the purchase is offered "As is", meaning that it is ineligible for returns or exchanges. All "As is" sales are final.
2) Custom orders do not qualify for return or for a refund.
We think that our necklaces are pretty amazing: Versatile, functional, customizable, inspired jewelry that is durable enough to meet your life's challenges and stylish enough to make you shine with extra confidence. And as if those features aren't fantastic enough, Mommy Necklaces is proud to offer you a rewards programs. One reward point is awarded to you for every dollar you spend when you purchase from MommyNecklaces.com or 50% of the purchase value from an authorized retailer. Redeem your reward points for a MN gift card that can be used at MommyNecklaces.com, and treat yourself to an extra MN or two (or more)! We appreciate you and are thrilled to show you just how much.
To begin accumulating points, you need to have a registered account on MommyNecklaces.com. To view or redeem your reward points, simply log in to your account. Redeem your points at any of the levels specified below by logging in and clicking Redeem. While reward points are not transferable between accounts, they do not expire.
Purchases made from a half-off or deal-of-the-day website are not eligible for reward points.
effective May 21, 2012
POINTS / GIFT CARD / RETURN VALUE
150 pts = 22.50 Gift Card = 15% return
250 pts = 42.50 Gift Card = 17% return
350 pts = 70.00 Gift Card = 20% return
Want to earn free Reward Points? Stay in the loop! Join us on Facebook, sign up for our newsletter, and watch our blog (click on the orange blog button at the bottom of our homepage): Mommy Necklaces is always giving away points in the form of posts, contests, and special purchases.
It will happen: You get one, two, and then three Mommy Necklaces. Yet you still find yourself longing for something different. Whether you want a unique Mommy Necklace for a special occasion or for everyday wear, we periodically stock Custom Mommy Necklaces. Check out our FAQ for more information.
Mommy Necklaces are incredibly durable, but sometimes breakage happens. Rest assured, MNs are guaranteed, and we offer a unique insurance policy on all the necklaces we create. If your necklace breaks within the first year, your restringing is free. If your necklace is broken, damaged, needs to be shortened, or repaired otherwise (regardless of place or time purchased), you may send it back for a Restringing. The only limitation is that we do not lengthen or alter overall bead flow on the necklaces you may send in to Mommy Necklaces.
If you own a Locked Donut design, please make sure your little one does not twist or wind up the donut. This repeated pressure on a Locked Donut may weaken the cording where it ties to the pendant. This is the only Mommy Necklace design that carries a higher risk of breakage than others.
We are committed to ensuring the privacy of our customers. We do not sell or share e-mail addresses or any other information about our customers with third parties. Our company does not place you on a mailing list or collect your e-mail address. The only e-mails you will receive from us confirm your order and shipment and update your reward points if you have a registered account. Unless you have specific questions or comments, this is the only time we will communicate with you. We respect your privacy and guarantee your personal information is protected. If you would like to remain in contact with us after your purchase, we'd love to have you sign up for our newsletter or join us on Facebook.
Official Release from Liability
(... And no, Mommy Necklaces are not intended for use as a teething necklace; please see our FAQ for more information.)
After teething necklaces made their market debut, some assumed that Mommy Necklaces donut pendants were also intended for teething. Please do not draw conclusions about our products based on the intended use of other products. MNs are in no way, shape or form recommended as teething toys or teething necklaces. We are a jewelry manufacturing company that produces items for adult wear.
Its true that we test our beads for safety, because we don't want harmful chemicals leeching into a mouth that may make very brief contact with your necklace, or onto little hands, which later go into little mouths. However, this testing does not mean that the beads are meant to be chewed on. Soft, silicone-based products are recommended for teething, and our beads are made of a hard acrylic that is neither soothing nor safe for a baby to chew. While we are extremely flattered that our necklaces are drooled on in the course of a day, please remember to use MNs in the appropriate, intended way.
Further, as with any jewelry or necklace, small beads are a potential choking hazard. Please never allow a little one to play independently or unsupervised with a necklace. When purchasing a MN, you accept responsibility for its use, and you release us from the liability of its misuse.
Official Notice of Disclaimer
When purchasing or using jewelry manufactured by Mommy Necklaces, LLC. you hereby release, discharge and agree to hold harmless the manufacturer of Mommy Necklaces, their heirs, legal representatives, assigns, employees or any persons or corporations acting under permission or authority of Mommy Necklaces from and against any liability as a result of any injury or damages sustained while using any necklace purchased or received from Mommy Necklaces. The user is solely responsible for the safety and well-being of themselves and those individuals under their care while using this product. Mommy Necklaces should only be used as intended, which is as adult jewelry.